Terms & Conditions

Your appointment

Hair Gallery is a working salon and space is limited. To ensure the comfort of all our clients, we kindly ask that you come to your appointment alone. We are unable to accommodate additional guests — including children, partners or friends — who are not having a service. We appreciate your understanding.

We welcome clients aged 11 and over. We are unable to offer services to children under 11.

Cancellation policy

Cancellations can be made by phone or email. We ask for as much notice as possible so that we can offer your appointment time to another client.

If less than 48 or 24 hours' notice is given, we will need to charge the full rate of the cancelled appointment unless we are able to fill the slot.

For longer appointments of more than two hours: if we can partially fill the slot, you will be charged accordingly for the unfilled portion.

If you are late to your appointment

Your stylist or beauty therapist will only be able to carry out as much of the service as time allows before the next client. You will still be charged the full price of the service originally booked.

If you know you are running late, please call us as soon as possible so we can do our best to accommodate you.

Deposits

A deposit is required in the following circumstances:

• £50 deposit — required for all colouring services and beauty appointments of 90 minutes or more for all new clients.
• £10 consultation fee — charged for all colour and hair extension consultations. This covers the stylist's time and the cost of products used during skin testing and strand testing. This fee is non-refundable and non-transferable.

The £50 deposit is deducted from the total cost of your appointment.

Complaints

We rarely receive complaints, but if you are not happy with any aspect of your service please let us know immediately, or within four days of your appointment. We take all feedback seriously and will endeavour to rectify any issue within seven working days of receiving your complaint.

Please call or contact us to raise a complaint.

Please note — complaints cannot be upheld if:

• They are made more than four days after the appointment.
• We have offered appointments to rectify the situation but you choose not to take them up within seven days of your complaint.
• You have attempted to rectify the issue yourself or through a third party — for example by cutting or chemically treating your hair, repainting your nails, or re-plucking your eyebrows.